As a consumer you have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs differ per country, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging. Products can only be returned unused, because they are hygienic products.
To exercise this right for retun, please contact us first via our contact form.
We will refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order, and not used.
For used on damaged products, we must charge costs, We will deduct this from the amount to be refunded.
For any additional questions about returns, you can always contact our customer service. This can be done by our contact form or by telephone +3124-3449818
Do you want to exchange the product? That is no problem at all. You can contact us by e-mail for this. You do, however, bear the costs for returning the product yourself. Products can only be returned unused, because they are hygienic products.
I have provided a wrong delivery address
Accidentally passed on a wrong delivery address? Then contact us as soon as possible. We will then try to change the order for you.
Right of withdrawal does not apply to business purchases
The right of withdrawal only applies to consumers. The explanation to the European Consumer Protection Directive states that business customers (including small self-employed persons) do not have a right of withdrawal